You must be 18 or over to order this product Blueiron.
Shipping & Delivery
We currently only deliver within the United Kingdom.
• First Class 3-5 days; Recorded next day delivery - Free (value £3.50). • Guaranteed next day delivery (orders before 2pm) - £4.99.
Privacy & Security
Blueiron is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Blueiron may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/04/2016.
What we collect
We may collect the following information:
• name and job title • contact information including email address • demographic information such as postcode, preferences and interests • other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping. • We may use the information to improve our products and services. • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Blueiron, Blackrock Pharmaceuticals Ltd, Abbey Place, 24-28 Easton Street, High Wycombe, Buckinghamshire, HP11 1NT, United Kingdom.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Returns & Refunds
Our Returns Policy:
If you are not happy with the way your product arrived, there is a problem with your order, or the item is just unwanted you can return items back us within 28 days of receiving the order. Any item can be returned to us under our 28 day returns policy, as long as the item is unused and in its original box, for a full refund or exchange.
Please accept our apologies if you have received an item that is damaged or faulty, we aim to resolve this as quickly as possible for you. Please contact us as soon as you receive the faulty item and tell us exactly what the fault is and we will advise you what to do next.
Please package all items securely and include your order number, name and postal address. Please make sure you obtain proof of postage when sending any items back to us, without this we cannot guarantee that we will be able to process a refund should your item get lost in transit.
Postage will not be refunded on goods returned which are not faulty.
All returns and refunds will be dealt with on a case by case basis, please email our customer services team on email@example.com with your enquiry or give us a call on +44 (0) 1628 400 600.
We reserve the rights to refuse a refund if the goods are not returned in a saleable condition or are damaged, unless specified prior to return, this does not affect your statutory rights.
Your statutory rights:
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.gov.uk or contact Consumer Direct, the Government funded consumer advice service on +44 (0) 8454 04 05 06.
Item not received?
Please accept our apologies if you have not received your item.
To receive a refund or replacement, you must inform us that you have not received your item within 10 working days from the date your order was placed and confirmation was received.
We will ship a new order to you should the original one not reach you.
Please feel free to contact us should you have any queries on the above or wish to
check the status of your order.
Please contact our customer services department to discuss cancelations.